Summary: A key member of our Facilities and Capital Projects team, the Technology Specialist works with the Director of the department to plan, establish and maintain Museum-wide technology and communications systems. This includes, but is not limited to, maintenance of all current and planned workstations; interface with third-party providers; selection and maintenance of equipment and systems supporting exhibits, special events, visitor experience, and operational efficiency; troubleshooting technology related issues; managing inventory of equipment and systems; and performing installations, repairs and replacements to sustain a high level of operational efficiency. The Technology Specialist is an active member of the Facilities team, supporting as needed the full operation of the Museum.

Responsibilities:

• Set-up and troubleshoot workstations with computers, telephones, network and local printers, and other necessary peripheral devices
• Perform hardware and software diagnostics, and sets up local area networks, evaluation system and software configuration
• Assist employees to troubleshoot hardware and software issues in person, remotely and via phone; this includes maintaining personal computers, telephones, printers; configuring operating systems; and loading various applications and software programs
• Assist personnel with installation, configuration and ongoing usability of system hardware and software; this includes offering timely technical support, teaching users how to utilize computers correctly, and assisting with setup and execution of virtual meetings, programs and conferences
• Maintain and repair technological equipment on site, including flight simulators and exhibit equipment
• Liaison with third-party technology and systems vendors; this includes contracted IT, cable, telephone, construction, and other support contractors to ensure viable technology solutions
• Serve as Manager on Duty, as assigned, to support museum operations
• Support the Facilities Team with Museum and special event set up and management; this includes facility upkeep and intervening services

Required Qualifications:

• Ability to set-up and troubleshoot workstations with computers, telephones, network and local printers, and other necessary devices
• Skilled at performing hardware and software diagnostics, and setting up local area networks, evaluation systems and software configurations
• Proficient in Windows and/or Apple computing environments
• Proficient in Microsoft Office products including Word, Excel, Power Point, and Teams, Zoom and other collaborative applications
• Proficient in presentation and publishing software, email and internet search engines, research techniques, and web site content support
• Experience troubleshooting hardware, software and connectivity
• Position requires a valid driver’s license, clean driving record and use of a personal vehicle to travel between worksites

Education and Experience:

• Minimum of 4 years of experience in information systems
• Bachelor’s degree in technical discipline or comparable accreditation
• Technology training and certification programing, including certification in A+ CE, Network+ CE, Security+ CEor CISSP

Pearl Harbor Aviation Museum is a nonprofit 501(c) 3 at-will employer, located on Joint Base Pearl Harbor-Hickam. Employees must pass a background screening for base access, which is handled by the U.S. Navy.

Hawaii-based applicants preferred. No relocation assistance is offered. To apply, please submit resume, cover letter and any relevant work samples to Elissa.Lines@PearlHarborAviationMuseum.org. No calls, please.

Pearl Harbor Aviation Museum is an equal opportunity employer.

The above information is intended to describe the general nature and level of work performed by an individual in this job. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications of an individual chosen for this job. Pearl Harbor Aviation Museum has the right to add, revise or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Salary commensurate with experience.

Summary: The Director of Facilities and Capital Projects is a key member of the senior management team and is responsible for the oversight of facility maintenance and systems operations, safety and emergency compliance and preparedness, compliance with all “landlord,” military and government codes and guidelines, and management of all capital projects impacting the campus, structures and grounds. The Director must promote and be committed to the vision and mission of the Museum.

Responsibilities:

• Ensures staff assigned to facility operations and capital projects perform in a coordinated manner to support other departments and Museum growth
• Serves as project manager for all capital projects, including fulfilling Navy and other relevant requirements, serving as liaison with the Navy on all issues, supervising all internal and outsourced services related to campus development, working directly with subcontractors or others to ensure projects are effectively managed, complying with Navy requirements, and ensuring projects are completed on time, on budget and are effectively and are accurately tracked, documented and permitted
• Oversees daily facility maintenance, systems operations, security, safety and disaster relief, and recovery programs that adhere to OSHA safety standards, including: managing the campus to ensure it is safe and compliant with applicable laws; providing strategic leadership for the Museum campus and facilities; driving decision-making and implementation for capital projects; recommending solutions to current challenges; and establishing and implementing operational standards to ensure a high-quality experience for guests
• Ensures adherence to artifact collection policies articulated by the American Association of Museums (AAM)
• Works closely with military liaisons, visitor services, private events, gift shop, finance, acquisition, group sales, and other departments to ensure all necessary services are delivered
• Manages communications with landlord and Navy personnel; serves as the appointed organizational liaison with NAVFAC Hawaii and other related Navy offices
• Collaborates with the Executive Director in the development and execution of board-approved annual and long-range facility strategic planning; ensures implementation of strategic plans are within budget and schedule specifications; works with selected teams from across the organization to ensure company-wide planing and effective collaboration between divisions necessary for highly successful events; maintains constant communication with the Executive Director regarding all facility and capital project activities, interfacing on a daily basis
• Manages safety and emergency response programs and ensures compliance with all guidelines
• Manages a diverse staff of professionals and volunteers by providing career development opportunities; mediating conflicts; encouraging high performance; providing effective performance evaluations, feedback and guidance; developing and managing a team that actively participates in planning, decision-making and process improvements; and hires, disciplines and terminates staff, contractors and consultants as necessary
• Provides leadership through annual planning cycles and effectively delegates the implementation of activities through appropriate direct reports
• Speaks on behalf of Museum leadership, representing strategic initiatives and advancing relationships
• Assumes other special activities and responsibilities as directed by the Executive Director
• Follows the highest ethical standards, ensures accountability and compliance with all applicable laws, rules, policies, procedures, and protocols

Required Qualifications:

• Ability to adapt quickly and manage change effectively and smoothly
• Clear and persuasive communication skills in various situations, including: oral and written communications, tactfully responding to sensitive inquiries and complaints, and delivering public communications
• Excellent customer service skills; ability to work well with external and internal constituents
• Ability to research information, interpret complex documents and educate others
• Strong management and interpersonal skills to maintain positive relationships within and outside the organization
• Effective delegation skills demonstrating sound judgment, encouraging independent work and setting high expectations
• Exceptional mentoring skills and a willingness to educate and motivate the professional growth and development of others, as well as engage in volunteer support
• Strong organizational skills to effectively prioritize workloads, create and manage budgets, complete outcomes measurements, and develop results-driven action plans
• Ability to work under high pressure and deadlines
• Ability to execute and oversee contracts and interface with legal teams in support of said efforts
• Knowledge of safety, emergency, military and base policies, procedures and protocols
• Ability to problem solve and deal with a variety of situations
• Proficient in Microsoft Windows and Microsoft Office, presentation and publishing software, email and internet search engines, and website content support
• Valid driver’s license with a clean driving record and use of a personal vehicle to travel between worksites

Education and Experience:

• Bachelor’s degree in appropriate field, Master’s degree strongly preferred
• Minimum 10 years experience in operations that includes administrative project management, staff supervision, contractor management and contract negotiation, and facilities maintenance and repairs
• Minimum three years experience in facilities management that includes knowledge of operational systems (electric, water, sewer, HVAC, security) and major structural maintenance procedures such as pest control rust abatement, grounds and structural upkeep and routine maintenance
• Experience working in a museum or other post that includes nonprofit management with emphasis on programming, exhibit installation, aircraft services, visitor services, volunteerism, and artifact management preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer, reviewing documents and talking on the telephone
• Must be able to lift 30 pounds
• Museum be able to tour grounds and accompany visitors and contractors

Pearl Harbor Aviation Museum is a nonprofit 501(c) 3 at-will employer, located on Joint Base Pearl Harbor-Hickam.  Employees must pass a background screening for base access, which is handled by the U.S. Navy.

Hawaii-based applicants preferred. No relocation assistance is offered. To apply, please submit resume, cover letter and any relevant work samples to Elissa.Lines@PearlHarborAviationMuseum.org. No calls, please.

Pearl Harbor Aviation Museum is an equal opportunity employer.

The above information is intended to describe the general nature and level of work performed by an individual in this job. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications of an individual chosen for this job. Pearl Harbor Aviation Museum has the right to add, revise or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Salary commensurate with experience.