careers
Title: Docent – Full-time and Part-time Position(s)
Reports to: Manager, Visitor Experience
Department: Visitor Experience
Classification: Non-Exempt/Hourly. Part-time, Full-time
Expected Hours: 20-40 hrs weekly
Pay: $17 – $18 per hour
Job Summary:
Docents at Pearl Harbor Aviation Museum are the storytellers of history — interpreters who transform moments of the past into living, personal experiences for every guest. They embody the Museum’s mission to honor the heroes of Pearl Harbor and inspire future generations through aviation and innovation.
As a member of the Visitor Experience team, the Docent engages guests through historically rich information, tours, authentic interpretation, and exceptional service and hospitality. With confidence, empathy, and professionalism, the Docent connects guests/visitors at all ages from around the world to the courage, ingenuity, and human spirit that define Pearl Harbor.
Key Responsibilities:
- Leads engaging, accurate, and emotionally resonant tours of the Ford Island Control Tower Rooftop Terrace and surrounding historic sites.
- Interprets the history of Pearl Harbor, aviation in the Pacific, and the stories of those who served — translating facts into human connection.
- Engages guests in exhibit galleries, operates simulators, and presents educational programs with enthusiasm and clarity.
- Fosters a culture of safety, respect, and inclusion in all tour and public interactions.
- Collaborates with the Visitor Experience team to continuously enhance storytelling quality, interpretive accuracy, and visitor satisfaction.
- Supports museum programs, events, and volunteer activities through reliable, professional participation.
- Represents the Museum’s mission and upholds its standards of excellence in every interaction.
- Provides safety instruction, coordination, and support for Tours under the direction of the Visitor Experience Manager
- Assists visitors, as needed in exhibit galleries, operates simulators, and conducts presentations and/or tours.
- Develops positive and effective working relationships with colleagues and partners
- Other duties as assigned.
Qualifications:
- High level of respect for history and a passion for sharing it with others.
- Energetic, engaging communication style to match with the guest(s) and comfortable speaking to diverse audiences.
- Excellent customer service skills; consistently positive, patient, and empathetic.
- Ability to connect emotionally with guests and adapt presentations to diverse age groups and cultural backgrounds.
- Works independently and collaboratively with professionalism and reliability.
- Maintains composure and grace under pressure.
- Works effectively as a team player.
- Displays initiative, accountability, and commitment to continuous learning and continuous improvement.
- Comfortable discussing sensitive historical topics with accuracy and compassion.
Knowledge, Skills, and Abilities:
- Exceptional verbal and interpersonal communication skills.
- Strong storytelling ability with clarity, authenticity, and enthusiasm.
- Comfort working at heights and assisting guests who may feel uneasy.
- Emotional intelligence, tact, and sound judgment in all guest interactions.
- Ability to manage time effectively in dynamic visitor environments.
- Projects confidence and enthusiasm when speaking to individuals or groups.
- Interprets complex historical content with clarity and emotional resonance.
- Responds thoughtfully and constructively to inquiries, feedback, and challenges.
- Builds trust and enthusiasm among staff, volunteers, and guests alike.
- Represents the Museum’s mission and brand through professionalism, integrity, and authentic storytelling.
- Must pass a U.S. Navy–issued background check for Ford Island access.
Education and Experience
- Bachelor’s degree preferred in History, Museum Studies, Education, or Performing Arts.
- Experience in public speaking, theater, interpretation, or education is highly beneficial.
- Aviation or Air Traffic Control (ATC) background is a plus, but not required.
- Equivalent experience in public engagement, tourism, or hospitality may substitute for formal education.
Customer Experience Standards
- Creates a warm, welcoming, and professional first impression for every guest.
- Anticipates visitor needs and provides proactive, solution-oriented assistance.
- Demonstrates active listening, empathy, and adaptability in all guest interactions.
- Handles concerns quickly and with tact, protecting the Museum’s reputation for excellence.
- Inspires curiosity, reflection, and respect through thoughtful engagement.
Benefits:
- Free Parking
- 401k Safe Harbor Plan with Match
- Medical/Dental Benefits w/low cost employee contribution
- Employee Assistance Program
- Vacation and Sick Leave
- Paid Holidays based on position