careers
Title: Assistant Manager, Public Programs and Docent
Reports to: Manager, Concierges, Public Programs, & Volunteer Engagement
Department: Visitor Services
Classification: Exempt; Full-time
Expected Hours: 40 hrs weekly
Pay: $20 – $22 per hour – placement in pay range commensurate with experience, with relocation support considered
Job Summary:
The Assistant Manager, Public Programs and Docent directly reports to and assists the Manager, Concierges, Public Programs, & Volunteer Engagement in the execution of their duties and responsibilities. This position is largely responsible for planning, organizing, staffing and executing public programs as directed. The public programs are currently monthly and established programs called PHAMily Fun Day. There is an expectation these programs will grow in offering as well as participation. The Assistant Manager is responsible to lead and assist in the recruitment and administrative logistics of VIP, volunteer support and administrative functions. Supports staff with delivering consistent exceptional customer service, simulators operations, and other floor duties as required including conducting docent led tours. Responsible to create and deliver a memorable experience for all guests and training/coaching volunteers to do the same.
Key Responsibilities:
- Oversight, development and execution of Public Programs, and Presentations through the Visitor Experience Department.
- Recruit and coordinate exhibitors, vendors and volunteers for public programs.
- Provides entertaining, educational, engaging, informative, and historical, memorable tours of historic Pearl Harbor locations visible from the Ford Island Tower as needed.
- Assists visitors in exhibit galleries, operates simulators and conducts presentations and/or guided tours.
- Assists the Concierges, Public Programs, & Volunteer Engagement Manager in the execution of their duties and responsibilities.
- Responsible to assist in developing and managing budget.
- Assists departmental staff in planning, evaluation, and administrative duties, as needed.
- Develops positive and effective working relationships with colleagues and partners.
- Facilitates teamwork and lives and operates with Pearl Harbor Aviation Museum’s Values.
- Other duties as assigned
Qualifications:
- Respects and enjoys working with members of the public. Is patient, kind, and consistent with guests, staff and volunteers.
- Treats all internally and externally with dignity and respect in all interactions/situations and services as a role model for others.
- Enjoys planning, coordinating and running public programs
- Enjoys being animated and interactive with guests – a stage actor
- Highly guest service -oriented
- Works independently and as a productive team member
- Takes initiative, and accepts responsibility for actions
- Deals professionally and sensitively with diverse constituents within the Museum, internally and the community
- Displays a commitment to continuous learning and professional growth and continuous improvement.
Knowledge, Skills, and Abilities:
- Strong people and communication skills, including diplomacy and empathy
- Enthusiasm to work as a team member and for the success of the Museum
- Ability to remain calm and effective during high traffic times, including with competing, changing priorities.
- Ability to Multi-task successfully and deliver on-time with quality.
- Ability to help keep individuals calm who may be uncomfortable with heights
- Ability to lift 25 pounds
Education, Experience and Skill:
- Degree from an accredited college or university is highly preferred
- Experience with public speaking or presentations helpful.
- Aviation or Air Traffic Control (ATC) background helpful, but not required.
- Quality experience and skill can substitute for education.
Communication Skills:
- Ability to project and communicate effectively.
- Ability to read, analyze, and interpret documents.
- Ability to respond effectively and timely to the inquiries or complaints.
- Ability to make effective and persuasive presentations on museum topics.
Interpersonal Skills:
- Takes initiative with creativity, judgment, and problem-solving.
- Requires being able to deal with difficult/challenging people or situations; and establishing and maintaining cooperative and productive work relationships.
- Ability to excite and engage guests with the stories and exhibits
Benefits:
- Free Parking
- 401k Safe Harbor Plan with Match
- Medical/Dental Benefits w/low cost employee contribution
- Employee Assistance Program
- Vacation and Sick Leave
- Paid Holidays based on position